Privacy Policy

Privacy Policy

Who we are

Our website address is: https://itsupportmidwales.co.uk

This website does not use cookies, analytics, or tracking technologies.

Our website hosting may automatically collect limited technical information such as IP addresses for security and server maintenance purposes.

We only collect personal information if you contact us.

Email enquiries

If you contact us by email, we may collect:

  • Your name (if provided)

  • Your email address

Phone enquiries

If you contact us by phone, we may collect:

  • Your name (if provided)

  • Your phone number

  • Your business name (if provided)

Calls may be recorded for quality assurance, and record-keeping purposes. These recordings are securely stored by our third-party phone system provider.

Call recordings are retained only for as long as necessary and in accordance with applicable data protection regulations.

How we use your information

We use the information you provide solely to respond to your enquiry and manage our communications with you. Your information and any call recordings are NOT sold or shared with third parties.

Fast. Local. Reliable. Call now and get IT sorted today

Phone:

01743630151

Email:

info@pwd-solutions.co.uk

Support:

support@pwd-solutions.co.uk

Commonly asked questions and answers

I help businesses and home users with a wide range of IT issues including slow computers, network problems, email issues, software errors, system setup, and troubleshooting. Whether it’s a quick fix or a more complex technical problem, support is available when you need it.

Yes. I provide IT support for local businesses as well as home users across Shropshire and Mid Wales. From business systems and networks to home computer issues, help is available for a wide range of technical problems.

Many problems can be resolved quickly using secure remote support. This allows issues to be diagnosed and fixed without needing to visit in person, saving time and getting you back up and running faster.

Yes. If your computer has become slow or unreliable, I can diagnose the cause and recommend upgrades or improvements to restore performance and reliability.

Ongoing IT support is available for businesses that need reliable assistance with their systems. Support can be provided as needed to help keep systems secure, efficient, and running smoothly.

IT support is provided across Shropshire and Mid Wales, helping local businesses and home users with reliable technical support.

Need A Website?

Many of our IT clients also rely on PWD for website design & development, custom plugins, as well as ongoing support, including website updates, secure hosting, domain management, and technical maintenance.

Visit our dedicated website design & development site for more details.

PWD Designs

Have more questions?

Let’s schedule a short call

If you’d like to discuss your project or ask any questions, feel free to get in touch. We’d be happy to talk through your ideas and the best way to move things forward.

Call us on: 01743630151

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